Customer Support

IASP is committed to excellent Customer Service, anchored by proactive, comprehensive communication. During a client's implementation phase, IASP will prepare project review communications at each implementation milestone, comparing results against the Implementation Project Plan. Examples of post-implementation communications include:

• Scheduled maintenance notifications
• Network monitoring results (e.g., bandwidth utilization, performance metrics)
• Trouble ticket resolution
• New services

And what if the client has a question or problem? Whether a client is requesting technical support or has a question about a bill, IASP representatives will respond with a high degree of knowledge and professionalism to close the issue as quickly as possible.

Each company's Service Level Agreement (SLA) will outline the company's custom service requirements regarding staff accessibility and response times.